A New Era

The past few years have been some of the toughest the Airline and Travel industry has seen to date. However, the pandemic has also been a catalyst for change and created an interesting shift in focus for customers and businesses alike. We wanted to help our merchants thrive in this new world. Using our many years of experience and leveraging our vast network of specialists from across the payments industry and beyond, we identified some of the most important trends in airline and travel payments for the near future.

See What Our Experts Have to Say

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The Future of Airlines & Travel Payments

In collaboration with global trends intelligence agency, Stylus, we uncovered the key macro drivers, demographic nuances, and new consumer trends that will define the future of payments for tomorrow's travelers, and for the brands that serve them.

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Payment Strategy

As the world of travel payments continues to evolve, re-evaluating and optimizing internal processes can help to ensure your business’s success. Find out why payment strategy should be a key piece of the distribution puzzle for every airline, travel agent, and travel services provider.

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New Forms of Payment

There is an ever-growing importance of alternative payment methods as they surpass cards in popularity. Despite a historic focus on eWallets, the variety of APMs is multiplying as their benefits continue to evolve. Merchants need to have their finger on the pulse of the rapidly evolving payments landscape and continue to innovate to keep their customers coming back.

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The Customer Experience

CX encompasses every touchpoint your customers have with your brand – every second spent by the customer online, in-store, or on the phone counts. Discover why a better customer experience creates more potential for spending and how payments play a key role.

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Payment Risk

Although alternative payment methods are on the rise, credit card flows are still a major form of income for every airline. While card use has positive benefits for the passenger, it has major implications for other players across the airline payment world. Learn how acquirers can mitigate commercial risk and what this means for the air travel industry.

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NDC & ONE Order Standards

ONE Order is an industry-led initiative designed to modernize airline accounting, delivery, and reservation operations. It is an essential building block for the airline industry to modernize its retail approach in line with some of the world’s greatest retail empires. See how payments can help to create substantial value in this space.

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B2B Payments

In the Airline and Travel industry, B2B payments involve multiple travel providers. This means more distribution channels, deeper competition, and payment flows in multiple directions. See why greater collaboration between all stakeholders of the travel ecosystem will be required to harness the power of indirect distribution.

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Collaboration & Talent

The best outcome for the customer is the result of each partner along the travel value chain working together to streamline activities and create innovative solutions to enhance the overall experience. Read our insights to find out why this holds the key to a profitable future for the airline and travel industry.

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